Privacy Policy

In providing your cosmetic and ear treatments, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.

We hold personal information about you including your name, date of birth, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services. 

We hold information about your general health, treatment you would like, including

• Clinical records made by the practitioner
• Medical history
• Treatment plans and consent
• Records made of conversations with you and your care
• Dates of your appointments
• Correspondence with reception
• Details of any complaints you have made and how these were dealt with
• Payment history
• Photographs or before and after treatments

We hold information about the fees we have charged, the amounts you have paid.

To provide you with cosmetic and ear treatment, we require up-to-date and accurate information about you.

We will seek your preference for how we contact you about your cosmetic and ear treatment. Our usual methods are telephone, text, social media eg whatsapp/messenger, email or letter.

At Skin Solutions Aesthetic Clinic Ltd  we may wish to use your information for research or education which we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

We may use your contact details to inform you of products and services available at our practice but you can opt out of this service if you prefer.

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

• Your doctor
• The hospital 
• Specialist services to which we may refer you
• Debt collection agencies
• Local Authority Safeguarding Service

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies. We do not sell your information to third party.

We store your personal information securely on our practice computer system and through use of a digital consent app - Faces. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

Patients will always get a copy of their signed consent form.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

At Skin Solutions Aesthetic Clinic Ltd, we use high-quality specialist consent software through an approved and assured external partner 'Faces' to record and store consent and medical questionnaire,  

Records are kept for 10 years after the date of your last visit to the practice or until you reach the age of 25 years whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

• Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
• Erase some of the information we hold. For legal reasons, we may be unable to erase certain information. However, we can, if you ask us to, delete some contact details and other non-clinical information.
• Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.
• Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

All requests should be made by email to enquiries@skinsolutionsacltd.co.uk

If you do not wish us to use your personal information as described, you should discuss the matter with your practitioner. If you object to the way that we collect and use your information, we may not be able to continue to provide your treatments.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

Date: 29 July 2023

Review date: 29 July 2024

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